Returns and Refunds

At The Cats Meow, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our Return and Refund policy below for all the details on how to proceed.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unwashed, and in its original condition with tags attached.
  • Timeframe: Returns must be requested within 30 days from the date of purchase.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.

2. Non-Returnable Items

For health and safety reasons, we are unable to accept returns on the following items:

  • Grooming Products (e.g., brushes, shampoos)
  • Cat Food & Treats
  • Personalized or Custom Products

3. How to Return an Item

If your item meets the return criteria:

  1. Contact Us: Reach out to our Customer Support team at support@thecatsmeow.net with your order number and reason for return.
  2. Return Instructions: We will provide you with return instructions, including the address to send your item to.
  3. Shipping: You are responsible for return shipping costs, unless the item is defective or damaged upon arrival.
  4. Restocking Fee: A 10% restocking fee may apply to returns that are not due to an error on our part.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Method of Refund: Refunds will be issued to the original payment method used at checkout.
  • Processing Time: Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@thecatsmeow.net. We will work with you to resolve the issue, which may include a full refund, exchange, or replacement. Please provide photos of the damage to help expedite the process.

7. Final Sale Items

Items marked as "Final Sale" or discounted beyond 50% off are not eligible for returns or refunds.

Contact Us

For any questions or assistance with returns, please contact our Customer Support team:

Thank you for shopping with The Cats Meow! We’re here to ensure your kitty’s happiness and comfort every step of the way. 🐾